Well, after having went through six visits to Best Buy store with my Dell laptop and 3 or 4 calls to the 1888 number. I finally have a replacement for my computer.
It was still doing the same things it had done since October. Not only did it do it at my house, but 4 of the computer guys in the store also saw it acting wacky. The strange thing is, whenever it went to the repair center in Atlanta, it never acted up there... yeah... right..
Finally last Monday the Dell came back from the repair center again and when they told me it had nothing repaired on it, I had to refuse to take it back. After talking to a different manager this time who read all the notes, spoke with the agents in the store, she honored my request for a new laptop.
Here is what I learned from this , so please use this as reference...
ALWAYS make sure when you send an item off for repair under warranty, make sure they write EVERYTHING you tell them it is doing. Make sure you keep track of names, dates and anything that could help you in the future.
If you can , get the person you are giving your item to, to verify what you see is wrong. That was what helped me get my replacement computer. I am happy with the outcome of this even though it should not have went on this long.
Also.. when you buy a warranty, make sure you understand it very clearly. Never ASSume anything!
1 month ago